App Retok
Apps provide a direct channel to connect with customers, offering personalized experiences, instant communication, and easy access to products or services.
Retok went through a restructuring process, and in addition to the redesign of the brand, I was responsible for creating an app to ensure security and practicality and increase the trust and satisfaction of the customer/user in relation to the company's services.
Issues Detected
Boat owners usually have difficulties both in hiring the services and in keeping up with the contracted services. They are concerned with the duration of the service, especially when their vessel is used for work, the quality of the service provided and the reputation of the company, in addition to the cost of the service. Therefore, reliability, speed, quality and transparency are fundamental factors for the satisfaction of these customers.
Main Goals
• Facilitate contact and simplify the process, from quotation to delivery
• Keep the client always informed about the contracted services
• Sell products related to nautical maintenance
• Keep the client always informed about the contracted services
• Sell products related to nautical maintenance
Solution Alternatives
In order for the issues to be resolved and the user experience to be the best possible, the following features have been implemented:
• Budget, registration and contract directly in the app
• Monitoring of services in real time, with deadlines, status, chat, notifications and photos of the services that are being performed
• Indication. The customer will be able to recommend the company to other boat owners and get a discount in future services
• Online store
• Monitoring of services in real time, with deadlines, status, chat, notifications and photos of the services that are being performed
• Indication. The customer will be able to recommend the company to other boat owners and get a discount in future services
• Online store
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